Refund and Replacement Policy

The information provided in this Refund and Replacement Policy is for general purposes only. OpulenceHive strives to ensure that all products meet high-quality standards. However, due to the nature of online shopping, we cannot guarantee that every aspect of the product will match your expectations or preferences.

No Refund Policy: OpulenceHive does not offer refunds under any circumstances. The only remedy available is a replacement as outlined in the policy. Any request for a replacement must be made within 2 hours of receiving your order.

While we aim to handle replacements in a timely and fair manner, OpulenceHive is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. By making a purchase, you agree to the terms and conditions set forth in this policy.

OpulenceHive reserves the right to amend or update this policy at any time, and all such changes will be reflected on this page with an updated "Effective Date." We encourage you to review this policy regularly to ensure that you are aware of any changes.

For specific legal advice or assistance, please contact a qualified legal professional.

Effective Date: November 12, 2024

At OpulenceHive, we strive to ensure that every customer is satisfied with their purchase. However, we understand that there may be rare occasions when an issue arises with your order. Please read the following guidelines for our Replacement Policy.

1. Replacement Policy

• No Refunds: OpulenceHive does not offer refunds under any circumstances. If there is an issue with your order, we provide a replacement as the sole remedy.

• Eligibility for Replacement: If you receive a damaged, defective, or incorrect item, you may request a replacement within 2 hours of receiving your order. After this time frame, replacements will no longer be accepted.

2. How to Request a Replacement

• Contact Us: To initiate a replacement, please contact our customer service team at opulencehiveofficial@gmail.com within 2 hours of receiving your order. Include the following details in your request:

  • Order number

  • Photos of the item showing the defect or error

  • A brief description of the issue

• Approval Process: Our team will review your request and, if eligible, provide instructions on how to return the item and receive a replacement.

3. Conditions for Replacement

• The item must be returned in its original condition, unused, and in the original packaging.

• Replacements are available only for items that are damaged, defective, or incorrectly shipped. If the issue arises from a change of mind, size issues, or any other reasons, we are unable to process a replacement.

4. Exchanges and Custom Orders

• Exchanges: We currently do not offer exchanges, as we do not process refunds or alternative product changes after the order has been received.

• Custom Orders: If the item is custom-made or personalized, replacements will only be offered if the error was made by OpulenceHive.

5. Shipping Costs for Replacement

• Replacement Shipping: If your replacement request is approved, OpulenceHive will cover the cost of shipping the replacement item to you.

6. Final Decision

• OpulenceHive reserves the right to refuse replacement requests that do not meet the requirements outlined above.

By purchasing from OpulenceHive, you agree to abide by this Replacement Policy. If you have any questions or need further assistance, please contact our customer support team.